Patient Access Representative

New Jersey Urology•East Brunswick, NJ

17d

About The Position

The Patient Access Representative greets and assists patients promptly, courteously, and professionally, and handles incoming telephone calls in the same manner as applicable. The role is cross-trained in all aspects of reception to provide adequate coverage. Duties may vary depending on office location and department structure. This position works in a professional office environment and uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Travel is primarily local during the business day, and travel to other clinics may be needed. The listed base pay range is $20.00–$28.00 per hour; actual compensation depends on factors such as relevant experience, education, skills, and work location. U.S. Urology Partners is an independent provider of urology and related specialty services, with a clinical network of more than 50 offices throughout the East Coast and Midwest. The company is an Equal Opportunity Employer.

Requirements

High school diploma.
One year of experience working in a medical practice or health insurance organization.
Excellent verbal and written communication skills.
Interact professionally and positively with patients, colleagues, managers, and the executive team.
Demonstrate maturity, integrity, loyalty, and creativity, and maintain strict confidentiality and HIPAA compliance.
Thorough knowledge of computer information systems.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Ability to travel to other clinics as needed.
Meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, stooping, kneeling, crouching or crawling, and talking or hearing; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.

Nice To Haves

Prior experience using EMR systems.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Handle patient check-in and checkout effectively.
Answer calls about appointment times, patient requests, and general inquiries within the scope of the position.
Review patient charts for accuracy before upcoming appointments and ensure required information is available for the physician.
Scan and sort materials within the EMR system.
Verify and update patients’ current insurance information.
Collect patient payments.
Cross-train in all aspects of reception to provide sufficient coverage.
Travel to other clinics as needed.
Perform other duties as assigned.