Patient Access Representative

R1 • Round Rock, TX

1d

About The Position

At R1, the Patient Access Representative is the first point of contact for patients and helps ensure fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. Representatives assist patients and families with check-in, register patients across multiple computer systems, answer phones, and collect accurate patient information in a fast-paced environment. They help minimize registration delays, answer questions clearly and compassionately, navigate insurance and coverage details, enter demographic and medical data, collect co-pays, provide cost estimates when applicable, and collaborate with clinical teams to support smooth patient flow.

Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for growth within R1. The posted base pay range for this US-based position is $16.12–$23.21 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• Exceptional customer service experience, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High School Diploma or GED.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.

Responsibilities

• Provide customer service and assist patients and families with the check-in process.
• Use multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly.
• Help minimize registration delays and answer patient questions with confidence, clarity, and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED