Patient Access Representative; 0.8 FTE; Day Shift

UnityPoint Health - Meriter Hospital•Madison, OH

24d

About The Position

The Patient Access Representative supports a smooth, accurate, and welcoming experience for patients and visitors. The role contributes to patient admission, registration, insurance verification, and scheduling, ensuring interactions are efficient and compliant with financial and insurance requirements. The schedule is 0.8 FTE on the day shift, with alternating weeks: Week 1 includes Sunday 7:00 a.m.–3:30 p.m. and Monday, Tuesday, and Friday 9:30 a.m.–6:00 p.m.; Week 2 includes Monday, Tuesday, and Friday 9:30 a.m.–6:00 p.m. and Saturday 7:00 a.m.–3:30 p.m.

Requirements

High school diploma or equivalent.
At least two years of customer service or healthcare-related experience is preferred.

Nice To Haves

At least two years of customer service or healthcare-related experience.

Responsibilities

Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete.
Maintain strong knowledge of insurance plans and verification processes.
Answer and route phone calls professionally and take accurate messages.
Educate patients on financial obligations, including point-of-service collections and estimates.
Assist with patient self-service registration processes.
Monitor and manage multiple work queues to ensure timely workflow.
Refer patients who need financial assistance with clinic or hospital bills to a Financial Advocate.
Schedule walk-in procedures and collaborate with central scheduling regarding other needs.