Patient Access Representative - Mt. Sterling, IL

Quincy Medical Group • Mount Sterling, IL

32d • $15 - $23 • Onsite

About The Position

As a Patient Access Representative with Quincy Medical Group in Mt. Sterling, Illinois, you will often be one of the first people patients interact with when they contact or visit the clinic. You will help patients feel welcomed and supported while handling the details that keep appointments and clinic operations running smoothly. The role is suited to someone who is organized, detail-oriented, comfortable using computers, and enjoys helping people. Healthcare experience is helpful, while customer service skills and willingness to learn are also important.

The position is based at Quincy Medical Group in Mt. Sterling and works Monday through Friday, 8:00 a.m. to 5:00 p.m., with no overnight shifts. It is a fast-paced healthcare environment focused on exceptional patient service and access to care. The base pay range is $15.35 to $23.03 per hour. Actual pay depends on factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through bonuses and other incentives.

Requirements

• High school diploma or GED.
• Strong communication and customer service skills.
• Strong attention to detail and ability to accurately enter and maintain patient information.
• Comfort using computers and learning scheduling and electronic medical record systems.
• Ability to manage multiple priorities while maintaining a friendly and professional approach.

Nice To Haves

• Previous customer service, reception, scheduling, or healthcare experience.

Responsibilities

• Welcome patients and assist with check-in and check-out.
• Schedule, reschedule, and coordinate patient appointments.
• Accurately enter and update patient demographic, insurance, and registration information.
• Verify insurance information and collect required payments when applicable.
• Answer incoming calls, assist patients with questions, and route messages to the appropriate team member.
• Maintain accurate patient records and complete registration and scheduling tasks within the electronic medical record.
• Communicate with providers, clinical staff, and other departments to help coordinate patient needs.
• Protect patient privacy and maintain confidentiality throughout all interactions.
• Support daily clinic operations and provide a positive, helpful experience for patients and families.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• A financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.
• A culture committed to community engagement and social impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED