Patient Access Representative, Hospital

UW Health • Madison, WI

3d • $21 - $28 • Onsite

About The Position

The Patient Access Representative works at University Hospital in Madison, Wisconsin, entering and verifying patient demographic and insurance information, identifying and collecting patient financial obligations, and registering or admitting patients. The role supports a positive patient and family experience through empathy, compassionate collections, and strong communication. This position is scheduled for 32 hours per week, Wednesday through Saturday, from 8:30 a.m. to 5:00 p.m. It is an 80% FTE day-shift position.

Requirements

• At least 1 year of experience in a customer service-related field.

Nice To Haves

• High school diploma or equivalent.
• Associate's degree in Business, Finance, Health Information Management, or a related field.
• At least 1 year of experience in a healthcare, call center, business, financial, or insurance-related field.

Responsibilities

• Enter and verify patient demographic and insurance information.
• Identify and collect patient financial obligations.
• Register or admit patients.
• Promote a positive patient and family experience.
• Exhibit empathy and engage in compassionate collections.
• Demonstrate strong communication skills.

Benefits

• Health and dental insurance.
• Paid time off.
• Retirement plans.
• Two weeks of paid parental leave.
• Adoption assistance.
• Flexible schedule and shift options that support work-life balance.
• Employee wellbeing resources supporting emotional, financial, and physical well-being.
• Tuition benefits for coursework associated with career advancement.
• Opportunity to earn a referral bonus for referrals to open, posted positions.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed