Part Time Patient Access Representative Intermediate

UnitedHealth Group•River Falls, WI

15h•$18 - $32•Onsite

About The Position

The Patient Access Representative Intermediate greets patients in person and completes a standard registration process by collecting demographic and financial information and entering it into an electronic medical record. The role is based at River Falls Area Hospital in River Falls, Wisconsin, and supports Optum’s Allina Health account. The position handles patient check-in, registration, insurance verification, billing and account issues, payment collection, financial-assistance screening, and patient inquiries. It may also include providing functional direction or mentoring to employees. The scheduled hours are 8:00 a.m. to 4:30 p.m. on Monday, Tuesday, and Thursday. New employees must work full-time daytime hours for three weeks for training.

Requirements

At least 2 years of customer service experience.
At least 6 months of revenue cycle experience in a healthcare or hospital setting.
Intermediate proficiency with Microsoft Office products.
Ability to work 8:00 a.m. to 4:30 p.m. on Monday, Tuesday, and Thursday.
Ability to work full-time standard daytime hours for three weeks after starting to complete training.
Must be at least 18 years old.
Quality communication skills.
Dependability.

Nice To Haves

Revenue cycle experience.
General office experience.
Flexibility to occasionally work other shifts as business requires.

Responsibilities

Greet and welcome patients in person.
Collect demographic and insurance information.
Check in and interview patients to complete appropriate paperwork.
Direct patients to their appointments or procedures.
Assist with scheduling add-on appointments as needed.
Document issues and resolutions in the electronic medical record.
Resolve claim issues or registration errors on patient accounts.
Use resources, tools, and procedures to complete account registrations and assigned work queues.
Verify insurance eligibility and benefits, interpreting results with a focus on complex billing situations.
Obtain cost information and explain it to patients when necessary.
Collect co-pays or deductibles and answer questions about available financial assistance programs, referring complex questions as needed.
Screen and approve patients for financial assistance programs.
Assist and counsel patients through applications for available financial assistance programs.
Provide technical or functional direction for employees.
Help patients complete requests for information and submit them to the appropriate department.
Obtain patient signatures as needed.
Gather medical record information from departments for collection as needed.
Provide customer service for inbound and outbound telephone calls.
Mentor other staff as needed.
Perform other duties as assigned.