Patient Access Representative

CommonSpirit Health • Berea, KY

7d

About The Position

Perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. Gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation; identify and escalate discrepancies or complex scenarios; support workflows during high-volume periods; and work with the care team, patients, and families to support a positive experience. The role requires accuracy, strong customer service, accountability for relationship-based care, alignment with the organization’s mission and values, and adherence to privacy and regulatory requirements.

Responsibilities include registering patients across assigned access points; verifying insurance eligibility and benefits; maintaining complete, confidential electronic health record documentation; scanning, indexing, and managing patient documents; communicating patient financial responsibility, estimates, and liabilities using established tools and scripts; collecting payments when appropriate; scheduling and managing appointments; resolving routine discrepancies and escalating complex issues; and providing patient support by telephone and other approved communication channels.

Requirements

• High school graduate or GED.
• Accuracy and strong customer service.
• Accountability for relationship-based care, organizational mission and values, and privacy and regulatory requirements.

Nice To Haves

• One year of relevant experience in healthcare or a patient access setting is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Knowledge of real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
• Gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation.
• Support workflows during high-volume periods and work with the care team, patients, and families to support a positive experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED