Patient Access Representative

Sentara Hospitals • Charlottesville, VA

30d • Onsite

About The Position

Sentara Rockingham Memorial Hospital is hiring a Patient Access Representative for part-time weekend coverage at the Main Hospital 2nd floor Imaging location. The role requires availability for day or evening shifts, depending on department needs, between 7 am and 11 pm, every Saturday and Sunday. Possible shifts include 7 am-5:30 pm and 12:30 pm-11 pm. The Patient Access Rep is responsible for the entire patient registration process, which includes verifying patient identity and selecting the correct patient record, reviewing schedules and physician orders to register patients for the appropriate service, scanning important documents (insurance cards, IDs, Living Wills, POAs), and verifying and entering demographic and insurance information into the electronic health record. This role also involves explaining and completing complex regulatory and compliance documents, adhering to privacy and compliance standards, explaining and collecting co-payments, deposits, and outstanding balances securely, greeting patients and families, answering questions, and ensuring patients arrive at the correct service area on time. Additional duties may include scheduling, pre-admission, discharge, and providing supervision and patient information updates to families in waiting rooms. Extensive training is provided for entry-level candidates, with opportunities for advancement.

Requirements

• High School Diploma or Equivalent (Required)
• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)

Nice To Haves

• Associate's or Bachelor's degree can be considered in lieu of two years of experience
• Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Proper grammar, spelling and punctuation

Responsibilities

• Verify patient identity and select the correct patient record.
• Review schedules and physician orders to register the patient for the appropriate service.
• Scan important documents such as insurance cards, ID's, Living Wills, and POAs.
• Verify and enter the patient's demographic and insurance information in the electronic health record.
• Explain and complete complex regulatory and compliance documents.
• Adhere to all applicable privacy and compliance standards.
• Explain and collect co-payments, deposits and outstanding balances, and perform transactions securely.
• Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time.
• Perform scheduling, pre-admission and discharge duties.
• Provide supervision and patient information updates to families in waiting rooms.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria is met.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED