Patient Access Representative

Essentia Health • Fargo, ND

4d

About The Position

This position greets customers and facilitates patient registration in a timely, professional, and courteous manner. It interviews patients or their representatives through face-to-face and virtual interactions to obtain demographic and financial information, along with the documents and data needed to support appropriate care and compliant, accurate registration and billing. The representative serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. The role also includes completing patient checkout, scheduling follow-up appointments according to physician orders, and providing cost estimates and appointment itineraries.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Complete Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information needed to support appropriate care.
• Obtain copies of insurance cards and other identification, and update patient information in the medical record as necessary.
• Collect point-of-service data, identify and collect patient co-payments and down payments, reconcile the cash drawer, and report daily deposit records associated with co-payment collection.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and in a caring manner with patients, co-workers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer matters to the clinical team as needed.
• Sanitize registration equipment between uses and restock basic supplies.
• Complete patient checkout, schedule follow-up appointments per physician orders, and provide cost estimates and itineraries for upcoming appointments.
• Perform other clerical duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed