Patient Access Representative

St Anthony Hospital • Lakewood, CO

5d • $19 - $30

About The Position

The Patient Access Representative contributes to the patient experience by providing organization, operational support, and customer service. The role creates a positive impression for patients, families, and visitors while performing pre-admission, admission, and registration duties. Responsibilities include interviewing patients to gather demographic and financial information, verifying insurance benefits, explaining financial requirements, collecting patient portions, and mentoring new associates. Success requires strong organizational and customer service skills, attention to detail in information gathering and financial processes, and the ability to communicate complex information effectively.

Requirements

• High School Diploma or G.E.D.
• Strong organizational and customer service skills.
• Meticulous attention to detail in information gathering and financial processes.
• Ability to communicate complex information effectively.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask and prioritize.

Responsibilities

• Complete patient registration accurately, promptly, and courteously, including clinical and financial data.
• Use technology to verify and document patients’ insurance eligibility accurately and efficiently in accordance with established standards.
• Collect patient portions before or at the time of service, following MSE.
• Obtain signatures, verify information, and scan documents into the electronic patient record as applicable.
• Maintain accuracy within departmental guidelines.
• Protect patient confidentiality and uphold the quality and integrity of patient information.
• Pre-admit, admit, and register patients; interview them to obtain demographic and financial information.
• Verify insurance benefits and explain financial requirements to patients.
• Mentor new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED