Patient Access Representative

Women's Care•Tampa, FL

33d•Onsite

About The Position

The Patient Access Representative is the first point of contact for Women’s Care patients and visitors and plays a key role in creating a positive patient experience. The role collects and confirms information needed for patient registration, scheduling, and billing, and helps ensure patient records are complete and accurate. The representative provides courteous, prompt service in person, by phone, and by email; supports patients with registration and forms; and helps maintain an organized, welcoming front-desk and lobby area. The position is full time and located at 1300 Cove Bend Dr, Tampa, Florida.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High computer literacy and ability to use or quickly learn programs including Microsoft Office.
Ability to multitask in a high-volume, dynamic environment.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and verify identification according to Women’s Care policy.
Collect payments, assist with billing concerns, and meet time-of-service collection expectations and goals.
Scan insurance cards, identification, and other relevant documents into the EMR system while following HIPAA requirements.
Set up payment plans according to Women’s Care policy for patients unable to pay balances.
Understand financial policies and patient forms well enough to answer questions clearly.
Answer high volumes of incoming phone calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, prevent excessive waiting, and keep patients informed about provider delays.
Assist patients who have difficulty with online registration or completing forms.
Schedule or reschedule appointments.
As needed, back up insurance verification and determine possible patient payment responsibility.
Verify insurance eligibility and registration are complete before patients see providers.
Schedule follow-up appointments at checkout.
Ensure appointments in eCW are checked out or appropriately updated by the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate Women’s Care’s mission and core values.
Comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.