Patient Access Representative (Full Time - Nights) - Job ID: 242102

North Shore Medical Center • Miami, FL

4d

About The Position

The Patient Access Representative welcomes patients and visitors and supports patient flow through accurate registration and patient access services. The role verifies patient identification, assigns or identifies medical records, collects and verifies demographic and insurance information, and enters information into hospital systems. Representatives may interview patients at bedside, explain financial responsibilities, identify self-pay patients and potential solutions, and collect balances or arrange payment plans. The position requires consistent use of hospital policies, department procedures, support tools, software, and websites, while meeting applicable hospital and regulatory requirements and established performance standards. Team members collaborate with colleagues across Patient Access and other hospital departments and provide respectful, courteous, culturally responsive service to patients, families, visitors, and coworkers.

Requirements

• Excellent customer service and communication skills.
• Ability to work independently and take initiative.
• Ability to prioritize and multitask.
• Ability to work in a fast-paced, changing environment.
• Ability to establish and maintain an effective working environment.
• Knowledge of third-party payers and managed care.
• Knowledge of medical terminology.
• High school diploma or equivalent.
• Competence with Excel and Microsoft applications, ability to navigate computer and software applications, and ability to type quickly and accurately.

Nice To Haves

• One to two years of relevant experience.

Responsibilities

• Welcome patients and visitors and escort patients as necessary in accordance with customer service guidelines.
• Verify patient identification and accurately assign or identify medical records.
• Collect and verify patient demographics, insurance eligibility, and financial responsibility, and enter information into hospital computer systems in a timely manner.
• Interview patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients about financial responsibilities, identify self-pay patients and potential solutions, and identify and collect residual balances using supporting tools or payment plans.
• Use hospital policies, department standard operating procedures, supporting tools, software, and websites consistently and accurately.
• Ensure hospital and regulatory requirements are met, including consents and signatures, distribution of patient rights, health care proxies, HIPAA, and ABNs.
• Meet Patient Access and hospital leadership performance standards, including registration quality, collections, confidentiality, and customer service.
• Work effectively with Patient Access coworkers and other hospital departments.
• Treat patients, families, visitors, and fellow employees with respect and regard for their dignity, maintaining a professional, responsible, and courteous environment.
• Recognize and respect cultural diversity among internal and external customers.
• Communicate effectively with customers across differences in culture, values, beliefs, and ages, using interpreters when needed.

Benefits

• Medical coverage.
• Life insurance.
• Retirement plans.
• Paid time off.
• A safe and respectful work environment.
• A supportive, inclusive culture with teams that celebrate, empower, and uplift people.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED