Patient Access Representative (Full Time - Nights) - Job ID: 242102

North Shore Medical Center • Miami, FL

2d

About The Position

The Patient Access Representative welcomes patients and visitors, escorts patients as necessary, and provides courteous, culturally respectful customer service. The role gathers and verifies patient identification, demographics, insurance eligibility, and financial responsibility, then enters accurate information into hospital computer systems to support timely patient flow. The representative may interview patients at bedside and educate them about financial responsibilities, self-pay options, residual balances, and payment plans.

The position requires consistent, accurate use of hospital policies, departmental standard operating procedures, tools, software, and websites. The representative ensures applicable hospital and regulatory requirements are met, including consents and signatures, distribution of patient rights, health care proxies, HIPAA, and ABNs. The role meets performance standards for registration quality, collections, confidentiality, and customer service, and works effectively with Patient Access colleagues and other hospital departments. It also requires respectful communication with patients, families, visitors, and coworkers across cultural, age, value, and belief differences, using interpreters when needed.

Requirements

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to work independently and take initiative.
• Ability to prioritize and multitask.
• Ability to work in a fast-paced, frequently changing environment.
• Ability to establish and maintain an effective working environment.
• Knowledge of third-party payers and managed care.
• Knowledge of medical terminology.
• Competence with Excel and Microsoft applications, ability to navigate computer and software applications, and ability to type quickly and accurately.

Nice To Haves

• One to two years of relevant experience preferred.

Responsibilities

• Welcome patients and visitors, escorting patients as necessary in accordance with customer service guidelines.
• Verify patient identification and accurately assign or identify medical records.
• Collect and verify patient demographics, insurance eligibility, and financial responsibility, and enter information into hospital computer systems in a timely manner.
• Interview patients at bedside as needed to facilitate timely and effective solutions.
• Educate patients about financial responsibilities and identify self-pay patients and potential solutions.
• Identify and collect residual balances using supporting tools and/or payment plans.
• Accurately apply hospital policies, departmental standard operating procedures, tools, software, and websites.
• Ensure hospital and regulatory requirements are met, including consents and signatures, distribution of patient rights, health care proxies, HIPAA, and ABNs.
• Meet Patient Access and hospital performance standards, including registration quality, collections, confidentiality, and customer service.
• Work effectively with Patient Access coworkers and other hospital departments.
• Treat patients, families, visitors, and fellow employees with respect and courtesy.
• Respect cultural diversity and communicate effectively with internal and external customers, using interpreters when needed.

Benefits

• Comprehensive benefits package supporting health, financial, career, and life goals.
• Medical coverage.
• Life insurance.
• Retirement plans.
• Paid time off.
• Safe and respectful work environment.
• Supportive, inclusive culture with teams that celebrate, empower, and uplift people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED