Patient Access Representative

AHMC Healthcare • Riverside, CA

5d

About The Position

The Patient Access Representative accurately enters demographic and insurance information for patients admitted to the Hospital, Emergency Department, and Outpatient Departments. The role involves promptly and courteously acknowledging consumers and maintaining a high level of professionalism and customer service. The representative communicates with multiple departments, including outside physician offices; collects deposits, co-pays, and balances; and notifies Financial Advocates about self-pay or uninsured patients. The position also includes recording information in the computer, scanning required documents, pre-registering scheduled patients, and entering orders for ancillary services or admissions as rendered.

Requirements

• At least 1 year of experience in a hospital, medical office/clinic, or business office.
• Knowledge of medical terminology.
• Ability to type accurately.
• High school diploma or GED required.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Ability to solve practical problems and handle situations with concrete variables where standardization is limited.

Nice To Haves

• Previous admitting experience preferred.
• Bilingual ability preferred.

Responsibilities

• Accurately input patient demographic and insurance information for Hospital, Emergency Department, and Outpatient Department admissions.
• Acknowledge consumers promptly and courteously while providing professional customer service.
• Communicate with multiple departments, including outside physician offices.
• Collect deposits, co-pays, and balances.
• Notify Financial Advocates of self-pay or uninsured patients.
• Record information in the computer and scan required documents.
• Pre-register patients as scheduled.
• Enter orders for ancillary services or admissions as rendered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED