Patient Access Representative

JAG Physical Therapy • Rockaway Park, NY

5d

About The Position

The Patient Access Representative supports the smooth operation of the healthcare environment, quality patient care, and customer service. The role includes welcoming and assisting patients, managing appointments, maintaining accurate records, providing administrative support, obtaining authorizations, and facilitating insurance-related processes. The position may require travel among JAG locations for coverage in accordance with the JAG Travel policy.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience working as a medical receptionist or administrative assistant in the health care field.
• Excellent organizational and time management skills.
• Strong interpersonal communication skills.
• Ability to work independently or as part of a team.
• Availability to travel throughout JAG locations for coverage, following the JAG Travel policy.

Nice To Haves

• Completion of a medical assistant certificate program.

Responsibilities

• Greet patients and other visitors in the medical office.
• Answer patient questions and provide assistance and directions when necessary.
• Handle phone calls received through the general office number.
• Use medical office software to schedule new and follow-up patient appointments.
• Register new patients and update necessary records.
• Distribute forms and paperwork and ensure required fields are completed appropriately.
• Collect patients’ financial responsibility daily.
• Maintain confidentiality of patient records.
• Complete and track insurance verifications, authorizations, and referrals.
• Work with Workers’ Compensation and Auto claim submissions.
• Perform other diverse duties as requested or required.

Benefits

• Competitive pay.
• Support for ongoing education and training.
• Opportunities for advancement, including team leader, regional manager, and director roles.
• Provided uniforms.
• Health, dental, and vision benefits.
• HSA options, including dependent care, medical, and commuter benefits.
• $10,000 term life insurance benefit at no cost to employees.
• Up to 3 weeks of PTO.
• 401(k) with company match.
• Yearly review for growth opportunities.
• Tuition discounts for employees and their families.
• TicketsAtWork and LifeMart company perks.
• A close-knit and supportive workplace environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED