Patient Access Representative

OSF HealthCare • Escanaba, MI

2d

About The Position

The Patient Access Representative ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor, and precise registration. They help patients understand the services they are receiving, their financial responsibilities, and expectations while at the facility. The role delivers excellent service to create an exceptional first impression of OSF's services for patients, families, and other external patients by phone or in person. It requires deductive reasoning and logic to resolve issues that can arise in complex, multi-payer situations.

Requirements

• High school diploma or GED.
• One year of experience in an office clerical setting.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with attention to detail.
• Complete all role-specific revenue cycle training and certification within 12 months.

Nice To Haves

• Three years of experience in an office clerical setting or customer service environment.
• Direct experience in a revenue cycle or medical setting.
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology.

Benefits

• BCBS medical, dental, and vision coverage.
• 401(k) with 5% match.
• Tuition reimbursement.
• Additional benefits and total rewards offerings focused on employee well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED