Patient Access Representative

Cleveland Clinic • Mayfield Heights, OH

8d • Onsite

About The Position

The Patient Access Representative works in the Emergency Department at Cleveland Clinic Hillcrest Hospital, delivering a positive experience for patients, families, and visitors. The role includes registration, confirming insurance eligibility, collecting co-payments, self-screening, and scheduling services. Caregivers hired at Hillcrest may be expected to float to Mentor Hospital as staffing needs arise.

The department has multiple part-time and full-time schedules. Before beginning the assigned schedule, selected candidates must attend all days of a two-week, on-site EPIC training program at Hillcrest Hospital, Monday through Friday from 8:00 a.m. to 4:30 p.m., starting on the first day of employment. The role provides a foundation for career advancement across Cleveland Clinic departments.

Requirements

• High school diploma or GED and two years of experience in a customer-facing role, or an associate degree and one year of experience, or a bachelor's degree.
• Knowledge of medical terminology sufficient to understand physician orders, or completion of a medical terminology course within one year.
• Basic PC software application knowledge and ability to use multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.
• Ability to attend all days of the required two-week, on-site EPIC training, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Responsibilities

• Perform registration and obtain demographic, insurance, medical, and financial information.
• Cross-train to staff patient access areas, including the front desk, admitting office, Emergency Department, and cash register.
• Function as a Super User and serve as a resource for training new caregivers.
• Provide registration and cash collection access in Epic.
• Deliver an exceptional experience to patients, families, and visitors.
• Assist with insurance eligibility, co-payment collection, self-screening, and service scheduling.
• Float to Mentor Hospital when staffing needs arise.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED