Patient Access Representative

CommonSpirit Health • Pueblo, CO

2d

About The Position

As a Patient Access Representative at St. Mary-Corwin, you contribute to the patient experience through organization, operational support, and customer service. You create a positive impression for patients, families, and visitors while pre-admitting, admitting, and registering patients. The role includes gathering demographic and financial information, verifying insurance benefits, explaining financial requirements, collecting patient portions, and mentoring new associates.

You consistently complete registration by collecting patient clinical and financial data accurately, courteously, and on time. You use technology to verify and document insurance eligibility according to established standards, collect patient portions before or at the time of service (following MSE), obtain signatures, check information for accuracy, and scan applicable documents into the electronic patient record. You are expected to meet departmental accuracy guidelines and protect the confidentiality and integrity of patient information.

Requirements

• High school diploma or GED.
• Strong organizational and customer service skills.
• Meticulous attention to detail when gathering information and handling financial processes.
• Ability to communicate complex information effectively.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask and prioritize.

Responsibilities

• Pre-admit, admit, and register patients while creating a positive experience for patients, families, and visitors.
• Interview patients to obtain demographic and financial information.
• Verify insurance benefits and document insurance eligibility using technology, accurately and in a timely manner.
• Explain financial requirements and collect patient portions before or at the time of service, following MSE.
• Obtain signatures, verify the accuracy of information, and scan applicable documents into the electronic patient record.
• Complete patient clinical and financial data accurately, courteously, and on time while meeting departmental accuracy guidelines.
• Protect patient confidentiality and maintain the quality and integrity of patient information.
• Serve as a mentor to new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED