Patient Access Representative

Lifepoint Health • Las Cruces, NM

15d

About The Position

Memorial Medical Center, part of Lifepoint Health, is seeking a Patient Access Representative to support outpatient services and inpatient admissions. The role gathers and accurately records patient demographic, insurance, financial, billing, and clinical information; verifies insurance benefits; obtains authorizations or precertifications; and collects required payments or refers patients to financial counseling. The representative helps create a positive first impression, explains forms and educational materials to patients and families, and provides clear, professional customer service in person and by phone while safeguarding patient privacy. The position also participates in performance improvement and required education, completes a Skills Competency Checklist within 90 days of hire, and works alternate shifts or areas as needed. The schedule is full-time, Monday through Friday, 7 a.m. to 4 p.m., with rotating Saturdays.

Requirements

• Prior healthcare experience.
• Ability to use critical thinking and decisive judgment and to work with minimal supervision in a fast-paced environment.
• Ability to learn quickly and navigate multiple software systems.
• Effective English communication skills, including reading, writing, speaking, and understanding.
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Nice To Haves

• High school diploma.
• Experience in registration, scheduling, and insurance verification.

Responsibilities

• Collect patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verify insurance benefits and obtain required authorizations or precertifications.
• Collect required co-pays and deductibles at the point of service, or refer patients to financial counseling as appropriate.
• Enter required demographic, billing, and clinical data accurately and promptly into the registration system.
• Provide a positive first impression of the facility.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Communicate professionally in person and by phone, giving clear instructions and excellent customer service.
• Protect patient privacy and confidentiality during registration activities.
• Participate in performance improvement and required education.
• Work alternate shifts or areas as needed to support department operations.
• Perform other duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed