Patient Access Representative

Med-Metrix•Thornbury Township, PA

16d

About The Position

The Patient Access Representative addresses public needs and manages the dissemination of resources to meet patient needs. The role registers patients who need medical attention, maintains medical records, receives incoming calls, and processes paperwork. The position works Monday through Friday, 7:30 AM to 4:00 PM. It requires using, protecting, and disclosing patients’ protected health information (PHI) in accordance with HIPAA standards and complying with information security and HIPAA policies and procedures. Access to PHI must be limited to the minimum necessary to perform assigned duties. The role is based in a well-lighted, ventilated office setting with frequent interruptions and minimal occupational exposure to infectious diseases, blood-borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. The employee must operate office machines in accordance with hospital safety standards and be able to follow directions, collaborate, and handle stress.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and creative skills, with sound judgment and the ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.
Ability to perform the physical tasks described, including light lifting up to 15 pounds.

Nice To Haves

At least one year of experience in a healthcare environment is preferred.

Responsibilities

Monitor the waiting area and address complaints or concerns expressed by patients, family members, or visitors.
Notify appropriate personnel of complaints or concerns requiring their attention and provide interim solutions when necessary.
Obtain accurate patient registration information, including name, address, phone number, insurance information, employment information, and required signatures.
Enter essential information into the computer; ensure identification and insurance cards are photocopied and attached to the chart; and ensure charts are signed for consent and initialed for correct address.
Assist patients with general information, such as fees, and refer them to resource personnel, including the social worker and/or Financial Assistance for Medicaid applications.
Provide assistance to hospital staff as needed.
Perform other duties as assigned.
Use, protect, and disclose patients’ PHI in accordance with HIPAA standards and comply with information security and HIPAA policies and procedures.
Limit viewing of PHI to the minimum necessary to perform assigned duties.
Operate office machines properly and in accordance with hospital safety standards.