Patient Access Representative

Geisinger•Danville, PA

2d•Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports patient check-out, and schedules future appointments as applicable. Work is typically performed in an office environment. The position is based at Geisinger Medical Center (GMC), with day-shift hours of 8:30 a.m. to 5:00 p.m. and 40 scheduled hours per week.

Requirements

High school diploma or equivalent (GED).
Strong clerical, communication, and customer service skills.
Ability to handle office politics and confidentiality.

Nice To Haves

At least 1 year of related work experience (preferred).

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, communicate changes to patients, and provide kiosk support where applicable.
Apply insurance guidelines and ranking requirements to assign primary, secondary, and tertiary insurance for each encounter; read and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Explain financial obligations to patients or guarantors and collect applicable fees, copayments, deductibles, or coinsurance.
Explain and complete required regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process messages through multiple channels concerning patient or physician requests about appointments, referrals, prescriptions, and complaints.
Post cash according to department guidelines.
Independently work assigned queues to ensure timely account resolution.
Meet productivity and quality expectations.
Maintain medical records accurately and process releases.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain and use patient recall and reschedule lists appropriately.

Benefits

Health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with accrual.
Tuition reimbursement of up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance, parental leave pay, military leave pay, and a Care.com membership with discounted backup care.
Employee Assistance Program with referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, and identity theft protection benefits.
Collaborative, cooperative, and collegial work atmosphere.