Patient Access Representative

McLaren Health Care•West Branch, MI

About The Position

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable for ensuring a smooth and timely registration and admission process. The role performs patient registration and financial functions using an Electronic Medical Record (EMR), supports patients through registration, and handles demographic and financial documentation in accordance with department protocols, compliance plans, and Meaningful Use requirements.

Requirements

High school diploma or equivalent.
One year of experience in a customer service role or the health care industry.

Nice To Haves

Working knowledge of Windows, Excel, Word, and Outlook.
Working knowledge of Cerner, EPIC, or another EMR system.
Working knowledge of electronic eligibility systems and third-party payer websites used for verification.
Medical terminology knowledge.

Responsibilities

Perform registration and financial functions through the EMR, including interviewing patients, registering them in the appropriate status, following registration guidelines, documenting demographic and financial data accurately and promptly, and obtaining and scanning required forms into the medical record.
Greet customers promptly and warmly.
Collect, document, and scan required demographic and financial information.
Direct patients to the appropriate setting, explaining and apologizing for delays.
Maintain professionalism and diplomacy in accordance with the department professionalism policy.
Estimate and collect copays, deductibles, and other patient financial obligations.
Manage responsibilities in compliance with Hospital and Department Compliance Plans and Meaningful Use requirements.
Process recurring visits according to protocol.
Facilitate the use of electronic registration tools, such as Wacom devices and iPads, when available.
Perform other duties as assigned by Management.