Patient Access Representative

Adventist Health

7d•Onsite

About The Position

Adventist Health Frank R. Howard Memorial is hiring an onsite Patient Access Representative in Willits, California. This is a full-time regular, day-shift position with an 8-hour schedule. The role is responsible for timely and accurate patient registration, collecting pertinent account information, verifying insurance, calculating and collecting patient liability, and obtaining required treatment signatures. The representative answers questions and explains policies, checks physician orders, prepares and distributes patient paperwork, and escorts patients or arranges an escort when needed.

Requirements

High school education, GED, or equivalent is preferred.
Associate or technical degree, or an equivalent combination of education and related experience, is preferred.

Responsibilities

Register patients accurately and promptly and interview them to obtain pertinent account information.
Verify insurance, select the correct health plan, and research information as needed to ensure accuracy.
Calculate and collect patient liability amounts.
Obtain all required signatures for treatment.
Answer patient questions and clearly explain policies.
Check for physician orders and attach them to the patient medical record to ensure patients receive appropriate tests.
Enter authorization information accurately as needed.
Print and collate paperwork for distribution to the appropriate unit or department.
Escort patients to their area or refer them to an available escort as needed.
Follow guidelines and instructions from senior staff.
Perform other job-related duties as assigned.