Patient Access Representative

Cleveland Clinic • Cleveland, OH

5d • Onsite

About The Position

The Patient Access Representative works in the Emergency Department at Cleveland Clinic’s Main Campus, helping provide an exceptional experience for patients, families, and visitors. The role includes patient registration, insurance eligibility, co-payment collection, self-screening, and scheduling services. The position offers a foundation for career advancement within other Cleveland Clinic departments.

The caregiver cross-trains across patient access areas, including the front desk, admitting office, Emergency Department, and cash register. They may serve as a resource for training new team members and caregivers and supporting new processes. Registration and cash collection are performed using Epic.

The posting contains conflicting shift information: the listing specifies evenings and a schedule of 5:00 p.m.–11:30 p.m., while the job details state nights, 11:00 p.m.–7:30 a.m. Rotating weekends and holidays are required, with a six-week rotation between Sunday and Saturday.

Requirements

• High school diploma or GED and two years of experience in a customer-facing role; or an associate degree and one year of experience; or a bachelor’s degree.
• Knowledge of medical terminology sufficient to understand physician orders, or completion of a medical terminology course within one year.
• Basic knowledge of PC software applications and ability to use multiple data systems.
• Excellent communication, organizational, and interpersonal skills.
• Ability to communicate and exchange accurate information.
• Ability to work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations, ability to move up to 25 pounds.
• Follow standard precautions and use personal protective equipment as required.
• Comply with the influenza prevention program, including annual vaccination or an approved exemption.
• Undergo controlled-substance testing following an offer of employment.

Responsibilities

• Perform registration and obtain demographic, insurance, medical, and financial information.
• Cross-train to staff patient access areas, including the front desk, admitting office, Emergency Department, and cash register.
• Serve as a resource for training new team members and supporting implementation of new processes.
• Function as a Super User and provide training support to new caregivers.
• Provide registration and cash collection access in Epic.
• Assist patients with insurance eligibility, co-payment collection, self-screening, and scheduling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED