Patient Access Representative (75278)

Women's Care•Tampa, FL

7d•Onsite

About The Position

The Patient Access Representative is the first point of contact for Women’s Care patients and visitors, helping create a positive patient experience. The role collects and confirms information for new and incoming patient registration, maintains accurate patient profiles, and supports complete scheduling and billing encounters. It also involves front-desk, phone, email, payment, and appointment coordination in a high-volume healthcare setting, while following Women’s Care policies and HIPAA requirements.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others and provide a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High level of computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic atmosphere.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system; eClinicalWorks (eCW) experience is a plus.

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and follow patient identification policy.
Collect payments and assist with billing concerns while meeting time-of-service collection expectations and goals.
Scan insurance cards, identification, authorizations, medical records, and other pertinent information into the EMR system.
Set up payment plans according to Women’s Care policy for patients unable to pay balances.
Understand financial policies and patient forms and answer related questions.
Answer a high volume of incoming phone calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and assist with online registration or forms when needed.
Schedule or reschedule appointments and schedule follow-up appointments at checkout.
May verify insurance information and determine possible patient payment responsibility.
Verify insurance eligibility and registration are completed before patients are seen by providers.
Ensure appointments in eCW are checked out or appropriately updated at the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.