CC Patient Access Representative

HUMBOLDT GENERAL HOSPITAL•Winnemucca, NV

30d•Onsite

About The Position

The Patient Access Representative is the first point of contact between Humboldt General Hospital and the community it serves. The position welcomes, greets, assists, and interviews patients during registration; gathers and updates personal and insurance information; and maintains patient confidentiality. Other work includes scheduling follow-up appointments, answering calls, organizing mail, and coordinating with other departments. The role requires customer service, communication, attention to detail, multitasking, and organizational skills.

Requirements

High school diploma.
At least one year of customer service experience.
Excellent customer service skills.
Strong written and oral communication skills.
Ability to handle multiple tasks and coordinate across departments simultaneously.
Computer skills; phones and computers are integral to the position.

Nice To Haves

Experience in a medical office or hospital setting.
Knowledge of medical and insurance terminology.

Responsibilities

Register patients at the hospital front desk, clinics, and Emergency Room; verify and update demographic and insurance information in the electronic medical records system; and schedule appointments in Rural Health and Specialty Clinics.
Obtain current insurance cards and driver’s licenses and verify medical service orders. Contact ordering providers when orders lack required information, including diagnoses, procedure codes and descriptions, or provider signatures.
Use the correct financial identification number (FIN), date of service, location, and encounter type for each registration.
Obtain required signatures on legal consent and insurance forms and ensure documents supporting each visit are scanned into the appropriate encounter or FIN.
Verify insurance eligibility, explain benefits coverage to patients, collect payments due at the time of service, and refer patients to a financial counselor when necessary.
Organize incoming and outgoing mail, assist Business Office staff with encounter error corrections, and submit daily collection reports accurately and on time.
Maintain a high degree of accuracy in registration and point-of-service collections.
Welcome and assist patients and visitors courteously and professionally in person and by telephone.
Build effective, professional rapport with employees, support staff, customers, clients, patients, families, and physicians.
Support departmental and organizational strategic plans and implement assigned initiatives.
Use problem-solving and critical-thinking skills while demonstrating respect, honesty, integrity, compassion, fairness, innovation, and stewardship of resources.
Communicate with providers, medical assistants, and other staff through patient charts and other applications.
Maintain patient confidentiality in accordance with state, federal, and company regulations.
Perform other related duties as assigned.