Patient Access Representative

OneOncology • Alexandria, LA

16d

About The Position

The Patient Access Representative handles patient registration, scheduling, collections, and authorizations, combining patient financial counselor and clinic receptionist responsibilities. The role provides customer-focused service to patients and other internal and external contacts and maintains positive working relationships with clinic staff and the access team to support clinical and financial patient care.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a medical office.
• Knowledge of insurance benefits, authorization processes, and contracting.
• Ability to work independently.
• Strong organizational and communication skills.
• Ability to adhere to established goals and deadlines.
• Knowledge of Medicare, Medicaid, and private-payer practices and regulations.

Nice To Haves

• ICD-9/10 and CPT coding.

Responsibilities

• Welcome and check in patients, collect copayments and deductibles due at the time of service, and verify that required authorizations have been obtained.
• Manage incoming calls to the centers.
• Schedule follow-up appointments, diagnostic services, treatments, and other patient access needs.
• Coordinate appointments with outside physicians and obtain valid authorizations before scheduled services.
• Pre-register and register patients, verify demographic and insurance information, collect payments at the time of service, and complete required forms.
• Communicate with clinical staff to help ensure that authorizations are not missed.
• As needed, advise patients about available programs and direct them to appropriate resources, such as a financial navigator.
• Perform other duties as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED