Patient Access Representative

Women's Care•Jacksonville, FL

34d•Onsite

About The Position

The Patient Access Representative is the first point of contact for Women’s Care patients and visitors and plays a critical role in creating a positive patient experience. This position collects and confirms information for new and returning patient registration, maintains accurate patient profiles, and supports complete scheduling and billing encounters. The role also provides courteous front-desk and phone service, helps patients with registration and forms, and supports appointment scheduling, insurance verification, and payment processes. The representative is expected to embody Women’s Care’s mission and values, comply with HIPAA requirements, and help ensure that the lobby and front area are tidy and presentable. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High level of computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic environment.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Obtain and confirm patient demographics, update patient profiles, and follow patient identification policy.
Collect payments and assist patients with billing concerns in accordance with time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent information into the EMR system, including authorizations and medical records.
Set up payment plans for patients unable to pay balances according to company policy.
Understand financial policies and patient forms and answer related questions.
Answer a high volume of incoming phone calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and help patients who have difficulty with online registration or forms.
Schedule and reschedule appointments.
Provide backup assistance verifying insurance information and determining possible patient payment responsibility.
Verify insurance eligibility and registration are completed before patients see providers.
Schedule follow-up appointments at patient checkout.
Ensure appointments in eCW are checked out or appropriately updated by the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate Women’s Care’s mission and core values.
Comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.