Patient Access Representative

Lifepoint Health • Hickory, NC

13h

About The Position

The Patient Access Representative collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. The role verifies benefits, obtains authorizations as needed, and collects co-pays and deductibles at the point of service to help expedite the admitting process and provide a positive first impression of the facility. The position reports to the Director or Manager of the Department.

The role does not provide clinical care to patients. It accesses demographic, insurance, and financial protected health information. Occupational exposure to bloodborne pathogens may be present, with occasional exposure to biological hazards and rare exposure to chemical hazards such as dust, gases, vapors, or fumes; latex exposure is rare.

The schedule is Saturday, Sunday, and Monday from 7:00 a.m. to 7:00 p.m. The position may work alternate shifts or areas as needed to support department operations.

Requirements

• Effective English communication skills, including the ability to read, write, speak, and understand English.
• Critical thinking and decisive judgment.
• Ability to work with minimal supervision in a fast-paced environment.
• Ability to learn quickly and navigate multiple software systems.
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Nice To Haves

• High school diploma preferred.

Responsibilities

• Ensure required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Verify insurance benefits and obtain precertification or authorization as necessary.
• Determine and accept required payments, such as co-pays and deductibles, or refer patients to financial counseling as appropriate.
• Communicate professionally in person and by phone, providing clear instructions and excellent customer service.
• Protect patient privacy and confidentiality in all registration activities.
• Participate in performance improvement and required education.
• Work alternate shifts or areas as needed to support department operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED