Patient Access Representative - Fulltime

Essentia Health • Duluth, MN

6d

About The Position

The Patient Access Representative greets customers and facilitates patient registration in a timely, professional, and courteous manner. The role obtains demographic, financial, and minimum health information from patients or their representatives through face-to-face and virtual interactions, supporting appropriate care and accurate, compliant registration and billing.

The representative serves as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. The position also includes completing patient checkout, scheduling follow-up appointments according to physician orders, and providing cost estimates and appointment itineraries.

Nice To Haves

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information needed to support appropriate care.
• Obtain copies of insurance cards and other identification and update patient information in the medical record as necessary.
• Collect point-of-service information and payments, including identifying and collecting co-payments and down payments.
• Reconcile the cash drawer and report daily deposit records associated with co-payment collection.
• Maintain assigned work queues according to supervisor instructions and guidance.
• Interact positively and caringly with patients, co-workers, and others to provide a high level of customer service.
• Answer incoming phone calls, schedule appointments, and refer callers to the clinical team as needed.
• Complete patient checkout, schedule follow-up appointments per physician orders, and provide patients with cost estimates and itineraries for upcoming appointments.
• Sanitize registration equipment between uses and restock basic supplies.
• Perform other clerical duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Supplemental insurance options
• 401(k) plan with employer contributions
• Professional development, training, tuition reimbursement, and educational programs
• Flexible scheduling
• Generous time off
• Wellness resources supporting physical, mental, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed