Patient Access Representative

St Mary Corwin Hospital • Pueblo, CO

4d • $18 - $28

About The Position

As a Patient Access Representative, you contribute to the patient experience through organization, operational support, and customer service. You create a positive impression for patients, families, and visitors while pre-admitting, admitting, and registering patients. The role includes interviewing patients to gather demographic and financial information, verifying insurance benefits, explaining financial requirements, collecting patient portions, and mentoring new associates.

Success in this role requires strong organizational and customer service skills, meticulous attention to detail when gathering information and handling financial processes, and the ability to communicate complex information effectively. You consistently complete patient clinical and financial registration data accurately, promptly, and courteously; use technology to verify and document insurance eligibility; collect patient portions before or at the time of service following MSE; obtain signatures, verify information, and scan documents into electronic patient records as applicable. You maintain departmental accuracy guidelines and protect the confidentiality and integrity of patient information.

Requirements

• High school diploma or GED.

Nice To Haves

• Office experience in a healthcare environment.
• Knowledge of medical terminology.
• Ability to multitask.
• Prioritizing skills.

Responsibilities

• Pre-admit, admit, and register patients while creating a positive impression for patients, families, and visitors.
• Interview patients to collect demographic and financial information.
• Verify insurance benefits and explain financial requirements.
• Collect patient portions before or at the time of service, following MSE.
• Complete patient clinical and financial registration data accurately, promptly, and courteously.
• Use technology to verify and document insurance eligibility according to established standards.
• Obtain signatures, verify information accuracy, and scan documents into electronic patient records as applicable.
• Maintain accuracy within departmental guidelines and uphold patient confidentiality and the integrity of patient information.
• Serve as a mentor to new associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED