Patient Access Representative

Trinity Health•Pittsburgh, PA

47d•Onsite

About The Position

This Patient Access Representative position is designed to provide high quality service to all individuals served and customers in a courteous and professional manner. We are looking for a professional that has the experience with clerical/administration functions, confidentiality, multi-tasking and works well within a team-based approach. This position is expected to perform clerical and administrative duties in order to maintain program and registration operations including: communications, data entry, filing, bookkeeping, scheduling, payee reimbursement, Insurance registration and the basic coordination of day-to-day services. Follow all established documentation, policies and procedures. Prioritize daily tasks based on deadlines, urgency of needs and departmental policy. Other duties as assigned. We need a friendly outgoing professional capable of providing excellent customer service while multitasking, meeting deadlines, and the ability to work with a team or alone. Pittsburgh Mercy is a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse, Physical health needs, Intellectual disabilities, Traumatic events or circumstances, including homelessness + abuse.

Requirements

High School Diploma or GED, with business curriculum preferred.
At least 1 year of customer service experience.
Act 33/34, criminal, FBI clearances.
Pre-Employment Drug Screen.

Nice To Haves

Experience with clerical/administration functions.
Experience with confidentiality.
Ability to multitask.
Ability to work well within a team-based approach.
Friendly outgoing professional.
Ability to work with a team or alone.

Responsibilities

Perform clerical and administrative duties to maintain program and registration operations.
Handle communications, data entry, filing, bookkeeping, scheduling, and payee reimbursement.
Manage insurance registration and basic coordination of day-to-day services.
Follow all established documentation, policies, and procedures.
Prioritize daily tasks based on deadlines, urgency of needs, and departmental policy.
Provide high-quality service to individuals served and customers in a courteous and professional manner.
Other duties as assigned.