Patient Access Representative

Associated Medical Professionals of NY, PLLC•New Hartford, NY

4d•Onsite

About The Position

The Patient Access Representative greets and assists patients promptly, courteously, and professionally, and handles incoming telephone calls in the same manner as applicable. The role is cross-trained across reception duties to provide adequate coverage. Specific duties may vary by office location and department structure. The position operates in a professional office environment and requires primarily local travel during the business day, including travel to other clinics as needed. U.S. Urology Partners describes its workplace as guided by the values of compassion, collaboration, respect, and accountability. The organization is an equal opportunity employer and does not discriminate on protected grounds.

Requirements

High school diploma.
One year of experience working in a medical practice or health insurance organization.
Interact professionally and positively with patients, colleagues, managers, and the executive team.
Demonstrate maturity, integrity, loyalty, and creativity, and maintain strict confidentiality and HIPAA compliance.
Excellent verbal and written communication skills.
Ability to solve practical problems and work with concrete variables in situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Thorough knowledge of computer information systems.
Ability to meet the described physical demands, including frequent standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching, crawling, and talking or hearing; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.

Nice To Haves

Prior use of EMR systems.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Handle the patient check-in and checkout process effectively.
Answer calls about appointment times, patient requests, and general inquiries within the scope of the position.
Review patient charts before upcoming appointments for accuracy and to ensure required information is available for the physician.
Scan and sort documents within the EMR system.
Verify and update patients’ current insurance information.
Collect patient payments.
Travel to other clinics as needed.
Perform other duties as assigned.