Patient Access Representative

INSIGHT Surgical Hospital • Chicago, IL

38d • Onsite

About The Position

Insight is seeking a meticulous and friendly Patient Access Representative to work in our Multi-Specialty facility. The Patient Access Representative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. This position is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role show a strength in administering fantastic customer service skills.

Requirements

• Excellent phone skills and interpersonal
• Knowledge of medical terminology
• Ability to multitask and move between responsibilities in fluid manner
• Problem solving skills
• Good data entry skills
• Proficiency with computers, with strong typing skills
• Ability to relate and work effectively with others.
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Proven excellence in patient safety and care
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Ability to relate to and work effectively with a wonderfully diverse populace
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Detailed oriented, conscientious and committed to precision in work results
• Committed to contributing to a positive environment, even in rapidly changing circumstances.
• Is aware of standards and performs in accordance with them.
• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED).
• Strong attention to detail.

Nice To Haves

• Associates/bachelors preferred.
• 6 months of relevant customer service experience preferred.

Responsibilities

• Greets and interacts with patients in a friendly and polite manner.
• Perform data entry through Electronic Medical Record system.
• Maintain medical records and patient confidentiality
• Answer phone calls in a friendly manner.
• Register patients and schedule appointments.
• Ability to multitask and move between responsibilities in fluid manner.
• Adheres to Jcaho hospital standards and PolicyStat policies.
• Monitors supplies and inventory as needed.

Benefits

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED