Patient Access Representative

Cincinnati Children's • Mason, OH

69d • Onsite

About The Position

The Patient Representative II / Patient Access Representative serves as a key front-line team member supporting patients, families, providers, and staff. This role is responsible for patient registration, scheduling, admissions support, customer service, and revenue cycle-related activities while maintaining patient confidentiality and ensuring a positive patient experience. Candidates who are dependable, detail-oriented, and possess strong communication skills will be successful in this role.

Requirements

• High school diploma or equivalent.
• No directly related experience
• Strong interpersonal and communication skills.
• Ability to learn new systems and processes.
• Demonstrated customer service experience and attention to detail.

Nice To Haves

• Previous patient access, registration, scheduling, healthcare administration, or medical office experience.
• Experience working directly with patients, families, customers, or clients in a service-focused environment.
• Strong computer and data-entry skills.

Responsibilities

• Register and schedule patients accurately and efficiently.
• Provide excellent customer service to patients, families, providers, and coworkers.
• Support patient admissions and front-end revenue cycle functions.
• Verify and maintain accurate demographic and insurance information.
• Follow organizational policies related to compliance, patient safety, and confidentiality.
• Collaborate with team members and clinical staff to ensure a positive patient experience.
• Maintain accuracy while working in a fast-paced healthcare environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED