Patient Access Representative

USPI • Portland, OR

16d • Onsite

About The Position

East Portland Surgery Center is seeking a full-time Patient Access Representative to provide cross-functional support for business office operations at its multi-specialty ambulatory surgery center. The facility performs cases in pain management, GI, general surgery, orthopedics, urology, plastics, ophthalmology, gynecology, ENT, and spine, and is accredited by the Accreditation Association for Ambulatory Health Care (AAAHC).

The role covers business office functions including patient registration, insurance benefits communication, patient outreach, and chart preparation. It coordinates provider communication and documentation management, including collecting, reviewing, and distributing patient records to support timely coding, billing, and revenue cycle objectives. The representative also coordinates medical records and serves as a liaison with the Central Billing Office to support accurate and timely claim submission and reimbursement. Additional duties may be assigned by the Business Office Manager to promote efficient and effective center operations.

The position is performed at the surgical center and is not remote. Work hours are Monday through Friday during the day.

Requirements

• Outstanding multitasking abilities.
• Strong communication and teamwork abilities.
• Ability to keep up in a fast-paced working environment.
• Ability to demonstrate previous successful or positive customer service encounters or programs.

Responsibilities

• Cover business office functions as needed.
• Register patients, communicate insurance benefits, conduct patient outreach, and prepare charts.
• Coordinate provider communication and documentation management.
• Collect, review, and distribute patient records to support timely coding, billing, and revenue cycle objectives.
• Coordinate medical records.
• Serve as a liaison with the Central Billing Office to support accurate and timely claim submission and reimbursement.
• Provide cross-functional support to business office operations.
• Perform additional duties assigned by the Business Office Manager.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off, including vacation and sick leave; starting PTO accrual is 15 days per year.
• 401(k) retirement plan.
• Paid holidays.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto and home insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed