Patient Access Representative

R1 • Baltimore, MD

3d • Onsite

About The Position

R1 is hiring a Patient Access Representative to support patient registration at Ascension St. Agnes Hospital Seton Imaging Center. This on-site, frontline healthcare customer service role is the first point of contact for patients and families, helping ensure they receive fast, compassionate, and accurate access to care. The role combines patient-facing service with registration and administrative work, directly contributing to patient experience, hospital operations, and revenue cycle success.

The representative helps patients check in, answers phones, gathers and enters accurate information, and works across multiple computer systems in a fast-paced environment. They support timely access to care by minimizing registration delays, answering questions clearly and compassionately, navigating insurance and coverage details, collecting co-pays, and providing cost estimates when applicable. They also collaborate with nurses, physicians, and care teams to help ensure smooth patient flow.

Healthcare experience is not required; R1 provides training. The position offers exposure to healthcare administration, patient access, insurance processes, and hospital operations, with opportunities for career growth within R1. The schedule is Monday through Friday, 6:30 a.m. to 3:00 p.m., for 40 hours per week. The stated U.S. base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.
• Healthcare background; not required, as training is provided.

Responsibilities

• Provide customer service and help patients and families with the check-in process, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Minimize registration delays and support timely access to care.
• Answer patient questions with confidence, clarity, and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED