Patient Access Representative

Sentara Health • Charlottesville, VA

31d • $20 - $30 • Onsite

About The Position

Sentara Rockingham Memorial Hospital is hiring a Patient Access Representative for a part-time weekend position. This role involves weekend coverage at the Main Hospital 2nd floor Imaging location, requiring availability for day or evening shifts between 7 am and 11 pm every Saturday and Sunday. Possible shifts include 7 am-5:30 pm and 12:30 pm-11 pm. The Patient Access Representative is responsible for the entire patient registration process, including verifying patient identity, reviewing schedules and orders to register for the correct service, scanning important documents, and entering demographic and insurance information into the electronic health record. This role also involves explaining and completing regulatory documents, adhering to privacy and compliance standards, collecting co-payments and outstanding balances, and performing secure transactions. Additionally, the representative will greet patients and families, answer questions, direct patients to the appropriate service area, and may perform scheduling, pre-admission, and discharge duties, as well as provide updates to families in waiting rooms.

Requirements

• High School Diploma or Equivalent (Required)
• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Proper grammar, spelling and punctuation
• Interpersonal skills

Nice To Haves

• Associate's or Bachelor's degree can be considered in lieu of two years of experience
• Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)

Responsibilities

• Responsible for all aspects of the patient registration process
• Verifying the patient identity and selecting the correct patient record
• Reviewing schedules and physician orders to register the patient for the appropriate service
• Scanning important documents such as insurance cards, ID's, Living Wills, and POAs
• Verifying and entering the patient's demographic and insurance information in the electronic health record
• Explaining and completing complex regulatory and compliance documents
• Adhering to all applicable privacy and compliance standards
• Explaining and collecting co-payments, deposits and outstanding balances
• Performing transactions securely
• Greeting patients and families
• Answering questions
• Ensuring the patients arrive to the appropriate service area at the right time
• May also perform scheduling, pre-admission and discharge duties
• Provide supervision and patient information updates to families in waiting rooms

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED