Patient Access Representative

Sutter Health • Santa Rosa, NM

2d • $31 - $39

About The Position

The Patient Access Representative serves as the face-to-face point of contact for patients at a hospital. The role obtains the information needed to register and financially clear patients for service. It includes greeting patients and family members, obtaining or verifying relevant information, and supporting the patient experience through customer service at the point of service. Representatives demonstrate knowledge of Sutter Health’s system and service offerings.

Requirements

• High school diploma or General Education Diploma (GED).
• 1 year of recent relevant experience.
• General knowledge of patient access and financial counseling functions in acute and non-acute settings.
• Working knowledge of insurance and medical terminology.
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and consent laws.
• Time management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
• Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring systems.
• Verbal and written communication skills and active listening skills.
• Accuracy and attention to detail.
• Decision-making and problem-solving skills.
• Ability to work concurrently on a variety of tasks and projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency.
• Ability to work with and maintain confidential information.

Responsibilities

• Greet patients and family members and serve as a face-to-face customer service contact.
• Obtain and verify information needed to register and financially clear patients for services.
• Support the patient experience throughout interactions and demonstrate knowledge of Sutter Health’s system and service offerings.
• Maintain and document registration data accurately while managing frequent in-person patient contacts.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED