Patient Access Representative
About The Position
The Patient Access Representative (PAR) provides exceptional customer service to Care Dimensions patients, families, and referral sources. The role works with active and prospective patients, educates callers about available services, and helps ensure a seamless experience. The PAR answers incoming calls, registers patients across all business lines, and directs callers to the appropriate department or team when needed. The position supports patient access while delivering compassionate and professional service. This is a full-time, Monday–Friday position. A hybrid schedule is available after 90 days, with three days in the office and two days remote. The role requires availability to work two holidays per year.
Requirements
- High school diploma required.
- One to three years of experience in a healthcare, medical office, or related environment, or an equivalent combination of education and experience.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Outlook, and with healthcare-related systems and databases.
- Professional, courteous, and customer-focused telephone manner.
- Ability to maintain confidentiality and handle sensitive information with integrity and discretion.
- Strong verbal communication skills and ability to interact effectively with patients, families, coworkers, and referral sources in person and by phone.
- Availability to work two holidays per year.
Nice To Haves
- Associate's degree preferred.
Responsibilities
- Provide customer service to patients, families, and referral sources.
- Educate callers about available services.
- Answer incoming calls.
- Register patients across all business lines.
- Direct callers to the appropriate department or team when needed.
- Maintain a seamless, compassionate, and professional patient access experience.
Benefits
- Employer-sponsored health insurance
- Paid time off
- Tuition reimbursement
- Student loan paydown program
- Supplemental insurance options
- Earned time (vacation days) program
- Scholarship programs
- Two retirement plans
- Medical, dental, vision, life, and disability insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
