Patient Access Representative

Liberty Resources, Inc.•Syracuse, NY

About The Position

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform customer service functions, primarily by phone, in support of clinic operations. The role supports an outpatient family and behavioral health clinic and involves coordinating with patients and members of the care team. Liberty Resources emphasizes high-quality, integrated, community-based services and a diverse, inclusive workforce that recognizes the cultural beliefs, values, traditions, language preferences, and health practices of the communities it serves.

Requirements

One year of college or technical school, or a high school diploma or equivalent plus one year of relevant experience.
Strong organizational skills.
Knowledge of medical procedures and medical terminology.
Excellent oral and written communication skills.
Ability to effectively use an electronic medical record.
Ability to work in a fast-paced outpatient family and behavioral health clinic environment.

Responsibilities

Answer phone calls and route them to the appropriate person, or accurately document messages from patients or representatives and deliver them promptly to the appropriate care team members.
Schedule appointments for physicians, nurse practitioners, therapists, nurses, nutritional services, and peer specialists; contact clients to reschedule appointments or provide reminders when warranted.
Perform patient registration, including patient identification and accurate electronic medical record documentation of demographic, insurance, and check-in details, while noting patient-specific alerts.
Collect and process co-pays and provide receipts.
Process mail and faxes, make copies as requested, and troubleshoot printers and copiers, including requesting supplies such as toner and paper.
Prepare and process work orders as required.