Patient Access Representative

University of North Texas System•Fort Worth, TX

6d•Onsite

About The Position

The Patient Access Representative performs clerical duties using knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. The role is with HSC Health, the academic clinical practice for the Health Science Center, whose care teams collaborate to tailor treatment to individual patients. The position is based at the University of North Texas Health at Fort Worth in Fort Worth and is scheduled Monday through Friday, 8 AM to 5 PM.

Requirements

High school diploma or GED and one year of customer service experience, or an equivalent combination of education and experience.
Ability to multitask in a busy environment while maintaining professional composure.
Ability to complete assignments on time, accurately, and with attention to detail.
Excellent customer service and strong communication skills.
Basic skills and knowledge of the position.
Current BLS certification.
MA certification.

Nice To Haves

Bilingual.

Responsibilities

Operate office equipment and software to prepare reports, financial statements, letters, case histories, or medical records.
Answer telephone calls and direct them to appropriate staff; schedule and confirm patient appointments, surgeries, or medical consultations.
Maintain medical records, technical library, and correspondence files.
Greet visitors, determine the purpose of their visit, and direct them to appropriate staff; complete patient appointment check-in and check-out.
Compile and scan medical charts, reports, or correspondence using a computer.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Transmit correspondence or medical records by mail, email, or fax.
Perform clerical or administrative functions, including ordering and maintaining supplies inventory.
Interview patients to complete documents, case histories, or registration; gather insurance information and check eligibility.
Prepare patient schedules and ensure preparation is completed within the directed timeframe.