Patient Access Representative, Full Time Mercy Springfield (onsite)

Mercy • Springfield, MO

16d • Onsite

About The Position

The Patient Access Representative is often the first point of contact for patients and represents Mercy through compassionate, high-standard customer service consistent with its mission, values, and service standards. The role facilitates patients’ entrance into Mercy facilities and ensures accurate information is obtained and entered into patient records.

Duties may include scheduling, registration, benefit verification, pre-certification, financial clearance, and collecting patient financial responsibility before or at the time of service. The representative communicates applicable financial responsibility, requests payment, explains payment options and financial assistance resources, and accurately documents required financial conversations and related workflows. The role requires maintaining knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation agency requirements.

Requirements

• High school diploma required; some college is helpful.
• Ability to communicate effectively orally and in writing, with excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and complete daily assignments accurately.
• Knowledge and experience with various computer systems; ability to use a 10-key calculator and computer keyboard.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to push, pull, and/or lift 50 pounds regularly; stand and walk for prolonged periods; and grip, reach, bend, kneel, twist, and squat.

Nice To Haves

• 1–3 years of clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• Some college is helpful.

Responsibilities

• Facilitate patients’ entrance into Mercy facilities.
• Schedule and register patients.
• Verify benefits and complete pre-certification and financial clearance.
• Collect patient financial responsibility before or at the time of service.
• Obtain and accurately enter patient data into patient records.
• Communicate patient financial responsibility and request payment.
• Explain payment options and financial assistance resources.
• Respond to patient questions or concerns and complete required referrals.
• Follow and document established patient financial engagement and collection workflows.
• Maintain knowledge of insurance carriers, Medicare guidelines, and applicable federal, state, and accreditation agency requirements.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED