Patient Access Representative

Allina Health System • Shakopee, MN

14d • Onsite

About The Position

The Patient Access Representative greets and welcomes patients in person and completes a standard registration process by collecting demographic and financial information and entering it into the electronic medical record. The role is based at Allina Health’s St. Francis location in Shakopee, Minnesota, and is scheduled for 28 hours per week in eight-hour evening/night shifts, with every-other-weekend rotation.

Allina Health is a not-for-profit health system serving individuals, families, and communities in Minnesota and western Wisconsin. Its mission is to provide exceptional care by preventing illness, restoring health, and providing comfort. The organization describes its approach as whole-person care and offers resources intended to support employees’ well-being and career development.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• 2 to 5 years of revenue cycle experience.
• 2 to 5 years of customer service experience.
• 0 to 2 years of general office experience.
• 0 to 2 years of experience using computers, including an electronic medical record, Microsoft Word, Excel, and Outlook.

Nice To Haves

• High school diploma or GED.

Responsibilities

• Greet and welcome patients in person.
• Collect patient demographic and insurance information.
• Check in or interview patients and complete appropriate paperwork.
• Direct patients to their appointments or procedures.
• Document issues and resolutions in the electronic medical record.
• Assist with scheduling add-on appointments when needed.
• Verify payer eligibility and benefits information and interpret results.
• Obtain cost information and explain it to patients when necessary.
• Obtain patient signatures as needed.
• Collect copayments or deductibles.
• Determine whether patients need financial counseling and offer to explain available resources.
• Order supplies in the designated work area when needed.
• Use resources, tools, and procedures to complete accounts in assigned work queues.
• Assist patients with completing requests for information and submit the forms to the appropriate department.
• Gather medical record information from departments for collection and distribution when needed.
• Mentor new staff when needed.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being program resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed