Patient Access Representative
About The Position
The Patient Access Representative welcomes, greets, and interviews patients or their representatives in person or by telephone to provide an exceptional initial hospital experience. The role collects required demographic, health, and insurance information; obtains signatures to protect the hospital’s interests; and supports accurate billing and reimbursement. The representative provides professional, compassionate service to patients and guests throughout registration and related processes. The position is based onsite at 1 Associate Dr, Oneonta, NY. It includes 4–6 weeks of on-the-job training; training hours will depend on the schedule or be discussed on the first day of employment. The stated schedule consists of two 12-hour shifts and two 8-hour shifts, with rotating weekends. Example hours listed are Thursday and Friday, 7:00 AM–7:30 PM, and Wednesday and weekends, 7:00 AM–3:30 PM or 11:00 AM–7:30 PM. The hourly pay range is $16.00–$29.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. External applicants may be eligible for a $2,000 sign-on bonus. The role requires passing a drug test before employment begins.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Ability to work onsite at 1 Associate Dr, Oneonta, NY.
- Ability to work two 12-hour shifts and two 8-hour shifts with rotating weekends; listed hours include Thursday and Friday, 7:00 AM–7:30 PM, and Wednesday and weekends, 7:00 AM–3:30 PM or 11:00 AM–7:30 PM.
- Must be 18 years of age or older.
- Ability to stand for long periods, up to 10 hours, while using a workstation on wheels and a phone/headset.
- Ability to engage and communicate effectively with individuals and groups of adults at all organizational levels.
- Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings.
- Strong time-management and organizational skills.
- Effective communication and interpersonal skills, including strong customer service skills.
- Basic keyboarding skills.
- Must pass a drug test before beginning employment.
Nice To Haves
- At least 1 year of experience in scheduling and authorizations.
- Healthcare experience and clinical knowledge.
- Ability to work night and weekend hours.
Responsibilities
- Communicate with patients and families in person or by phone to complete registration, collect demographics and health information, and verify insurance eligibility and benefits.
- Enter, access, or verify patient data in computer systems in real time, ensuring information is accurate and complete.
- Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage and benefits; create price estimates and perform reverifications as needed.
- Collect patient co-pays when appropriate and explain patients’ out-of-pocket financial obligations.
- Identify outstanding balances from prior visits and attempt to collect amounts due.
- Collect data from patients and referring provider offices to confirm and create appointments for patient services before hospital discharge.
- Respond to patient and caregiver inquiries, including sensitive topics, with compassion and respect.
- Generate, review, and analyze patient data reports, and follow up on issues and inconsistencies.
- Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
Benefits
- Paid time off accruing from the first pay period, plus 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Comprehensive benefits package, subject to eligibility requirements.
- $2,000 sign-on bonus for eligible external applicants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
