Patient Access Representative

New Jersey Urology•Edison, NJ

About The Position

The Patient Access Representative greets and assists patients promptly, courteously, and professionally, and handles incoming telephone calls in the same manner. The role is cross-trained in reception duties to provide coverage; specific duties may vary by office location and department structure. The representative manages patient check-in and checkout, responds to appointment and general inquiries within the scope of the role, reviews patient charts before appointments, updates insurance information, collects patient payments, and performs scanning and sorting in the EMR system. The position operates in a professional office environment and may require travel to other clinics as needed.

Requirements

High school diploma.
One year of experience working in a medical practice or health insurance organization.
Excellent verbal and written communication skills.
Interact professionally and positively with patients, colleagues, managers, and the executive team.
Demonstrate maturity, integrity, loyalty, and creativity, and maintain strict confidentiality and HIPAA compliance.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Thorough knowledge of computer information systems.
Ability to meet the described physical demands, including frequently lifting or moving up to 10 pounds and occasionally up to 25 pounds.
Travel to other clinics as needed.

Nice To Haves

Prior use of EMR systems preferred.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Handle patient check-in and checkout.
Answer calls about appointment times, patient requests, and general inquiries within the scope of the position.
Review patient charts for accuracy before upcoming appointments and ensure required information is available for the physician.
Perform scanning and sorting within the EMR system.
Verify and update patients’ current insurance information.
Collect patient payments.
Cross-train in reception duties to provide sufficient coverage.
Travel to other clinics as needed.
Perform other duties as assigned.