Patient Access Representative
About The Position
The Patient Access Representative performs patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting. The role gathers, verifies, and updates demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation; identifies and escalates discrepancies or complex scenarios; supports workflows during high-volume periods; and works with the care team, patients, and families to support a positive experience. Success requires accuracy, strong customer service, accountability for relationship-based care, alignment with the organization’s mission and values, and adherence to privacy and regulatory requirements. The representative performs registration functions, verifies insurance eligibility and benefits, and maintains complete, confidential electronic health record documentation. The role also scans and indexes patient documents, communicates financial responsibility and collects payments as appropriate, schedules and revises appointments, resolves routine discrepancies, escalates complex issues, and provides patient-facing support through telephone and other approved channels.
Requirements
- High school graduate or GED, upon hire.
- One year of relevant healthcare experience is preferred; patient access setting experience is also preferred.
- Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications is preferred.
- Accuracy, strong customer service, accountability, and adherence to privacy and regulatory requirements.
Nice To Haves
- One year of relevant healthcare experience, preferably in a patient access setting.
- Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications.
Responsibilities
- Perform patient registration and admitting across assigned hospital access areas, including areas such as the Emergency Department, main registration, and admitting.
- Gather, verify, and update demographic, insurance, and account information across systems used for registration, scheduling, and documentation.
- Verify insurance eligibility and benefits and maintain complete, confidential documentation in the electronic health record.
- Scan, index, and manage patient documentation in accordance with organizational standards.
- Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
- Schedule, confirm, and revise patient appointments in accordance with provider and clinic workflows.
- Identify and resolve routine registration, insurance, and encounter discrepancies, and escalate complex or non-standard issues through established workflows.
- Provide patient-facing support by telephone and other approved communication channels, answer inquiries, route calls, and document interactions.
- Support workflows during high-volume periods and work with the care team, patients, and families to support a positive experience.
Benefits
- Benefits intended to complement and support work/life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
