Patient Access Representative Lead (091026.12) FULL TIME

Bitterroot Health Human Resources•Hamilton, MT

52d•Onsite

About The Position

Bitterroot Health is seeking a Lead Patient Access Representative to join their team in Hamilton, Montana. This full-time position is responsible for providing customer-service coverage in medical clinic facilities and/or ancillary departments, ensuring successful financial outcomes for all patient services. The role involves appointment scheduling, registration, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, all while maintaining patient relations, customer satisfaction, and the organization's financial solvency. The position operates under the general supervision of the Patient Access Manager.

Requirements

High school diploma or GED required
Strong problem solving techniques and interpersonal skills
Ability to communicate effectively both orally and with written word
Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact
Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions
Ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace
Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary

Nice To Haves

Courses in medical terminology beneficial
Minimum two years hospital/physician office experience preferred
Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred
Familiarity with MDMH registration and billing systems