Patient Access Representative Intermediate
About The Position
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.
Requirements
- 2+ years of customer service experience
- 1+ years of revenue cycle experience
- Intermediate level of proficiency with Microsoft Office products
- Must be 18 years or older
- Ability to work the following biweekly rotating schedule from 6:00am - 2:30pm Week 1: Monday, Tuesday, Wednesday, Thursday & Saturday Week 2: Sunday, Monday, Tuesday, Thursday & Friday
- Ability to work standard daytime hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule
Nice To Haves
- General office experience
- Experience with electronic medical records
Responsibilities
- Greets and welcomes patient in person
- Collects demographic and insurance information
- Checks in or interview patients to complete appropriate paperwork
- Directs patient to their appointment or procedure
- Documents any issues and resolutions in electronic medical record
- May assist in scheduling add-on appointments
- Verifies eligibility and benefits information for payers and interprets results
- Obtains cost information and explains information to patient if necessary
- Obtains signatures from patients as needed
- Collects co-pay or deductibles
- Determines patient need for financial counseling and offers to explain resources available
- May order supplies in designated work area
- Uses resources, tools, and procedures to complete accounts in assigned work queues
- Assists patient in completion of request for information forms and submits to appropriate department
- May gather medical record information from all departments for collection and distribution
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
