Patient Access Representative II, ED

Sutter Health•Sacramento, CA

2d•$29 - $41

About The Position

Serves as the face-to-face point of contact for patients at a hospital. Obtains the information needed to register and financially clear patients. Greets patients and family members and obtains or verifies relevant information during registration and financial clearance for services. Enhances the patient experience through customer service at the point of service and demonstrates knowledge of Sutter Health’s system and service offerings.

Requirements

High school diploma or GED.
One year of recent relevant experience.
General knowledge of patient access and financial counseling functions in acute and non-acute settings.
Working knowledge of insurance and medical terminology.
Knowledge of EMTALA and consent laws.
Time-management skills and ability to manage frequent in-person patient contacts while maintaining and documenting data in patient registration systems.
Ability to work accurately and efficiently in multiple computer systems, including patient registration/accounting systems, telephone consoles, document imaging and scanning, payment posting, proprietary payer websites, and data quality monitoring systems.
Verbal and written communication and active listening skills.
Accuracy and attention to detail.
Decision-making and problem-solving skills.
Ability to work concurrently on a variety of tasks and projects in a diverse environment.
Computer proficiency.
Ability to work with and maintain confidential information.

Responsibilities

Greet patients and family members and serve as a face-to-face customer service contact.
Obtain and verify information required to register and financially clear patients.
Maintain and document patient data in registration systems accurately and efficiently.
Support a positive patient experience by demonstrating knowledge of Sutter Health’s system and service offerings.
Meet or exceed customer service, productivity, and quality standards while managing multiple tasks.